Support

Questions, bugs, and anything that isn't working

Reporting a bug

The more of this you can include, the faster it gets fixed:

• What you did, and what happened instead of what you expected
• Your iOS version and iPhone model (Settings → General → About)
• The WaterChamp version, shown at the bottom of the app's Settings screen
• A screenshot or screen recording, if the problem is visual

Common questions

Reminders aren't arriving

Check that notifications are allowed: Settings → Notifications → WaterChamp, with "Allow Notifications" on. Also check that Focus modes or Scheduled Summary aren't holding them back.

Note that the hydration reminder is not on a fixed timer. It's scheduled for the moment you're predicted to run low, based on what you've drunk and on your workouts and sleep, so the gap between reminders changes from day to day.

Apple Health isn't updating

Open Settings → Health → Data Access & Devices → WaterChamp and confirm the categories you want are enabled. iOS asks for read and write permissions separately, and turning the app's Health access off and on again resolves most sync problems.

What moves in each direction is not symmetrical: your water and caffeine are written to the Health app, while workouts, active energy and sleep are read from it to adjust your goal. Drinks logged in other apps do not come back into WaterChamp.

The widget isn't refreshing

iOS decides when widgets reload, so a short delay is normal. Opening the app forces an update. If a widget stays blank, remove it from the Home Screen and add it again.

Tapping a drink on the medium widget opens the app with that drink pre-filled, ready for you to confirm the amount.

Managing or cancelling your subscription

WaterChamp Pro is billed by Apple, not by us, so it is managed in iOS: Settings → tap your name → Subscriptions → WaterChamp. From there you can change plan or cancel. Cancelling stops the next renewal and you keep Pro until the current period ends.

If you're on a free trial, cancel before the trial ends to avoid being charged.

Restoring a purchase

On a new device, or after reinstalling, open the app's Settings screen and tap Restore Purchases. Make sure you're signed in with the same Apple Account that bought the subscription.

Refunds

All purchases go through Apple, so refunds are handled by Apple rather than by us. Request one at reportaproblem.apple.com. If something in the app caused the problem, write to us as well so we can fix it.

Where is my data, and how do I delete it?

Your hydration history, goals and settings are stored on your device. There is no account and no server copy, so deleting the app removes that data. Anything written to Apple Health stays in Health and is deleted separately, from within the Health app.

See the privacy policy for the full detail, including the two services that receive anonymous diagnostic and subscription data.

I lost my history after reinstalling

Because the data lives on the device rather than in an account, reinstalling starts fresh unless the app's data was included in an iPhone backup. Restoring the device from that backup brings the history back; signing in on a new phone alone does not.

A note on the numbers

Hydration, caffeine and alcohol figures in the app are estimates, calculated from published half-life ranges and from what you enter. They will not match a clinical measurement. WaterChamp is not a medical device and does not give medical advice — talk to a doctor about anything health-related.